🚚 Shipping & Delivery Policy

Premium quality, delivered with care – islandwide.

Thank you for choosing Nuthouse. We work hard to ensure your orders reach you fresh, fast, and in perfect condition.

📍 Delivery Coverage & Timeframes

We deliver anywhere in Sri Lanka through trusted courier partners.

Delivery times may vary slightly due to courier routing, weather, and seasonal demand – but we always aim to get your order to you as quickly as possible.

If your order has not arrived within 7 days, please contact us so we can assist immediately.

✅ What To Do Upon Delivery

We recommend the following so you can enjoy a smooth experience:

1. Check your package before signing the Delivery Order Note
   
   
2. Inspect items to ensure they are:
   
   
   • Correct
   • Complete
   • Not damaged in transit
     
     
3. If there is any issue:
   
   
   • Keep the products in original, unopened packaging
     
     
   • Contact us within 24 hours with your order number and photos
     
     

We’ll resolve incorrect, missing, or damaged items fast – your satisfaction matters to us.

All returned goods will be inspected before further action is taken.

📦 Product Availability

Every product you see on our site is generally in stock and ready to ship, but in rare cases:

• If an item becomes unavailable after purchase
  
  
• We will contact you right away with alternatives or
  
  
• Offer a full refund based on your preference

We want your experience with us to be worry-free from start to finish.

🔁 Condition of Goods

For safety and hygiene reasons, we cannot accept returns for:

• Opened or used items
  
  
• Items damaged after delivery

Returns are only accepted for delivery-related issues identified within 48 hours.

💬 Need Help?

We’re here to support you – anytime.

📍 Nuthouse Customer Support
📞 Phone: +94 777 271 692